Support
Frequently Asked Questions
Find answers to common questions about Agave Gives, our donation process, and reward redemption.
How does Agave Gives work?
Agave Gives runs philanthropic campaigns where your donation supports a specific cause. As a thank you for your generosity, you receive a premium reward from one of our partner organizations. Simply browse available rewards, make your donation, and receive your gift!
Where does my donation go?
100% of your donation goes directly to the featured cause. Our partner organizations generously donate the rewards, so every dollar you give supports the campaign.
How do I receive my reward?
Reward delivery depends on the type: Digital rewards (vouchers, codes) are typically sent via email within 24-48 hours. Physical rewards are shipped to your provided address and may take 1-2 weeks for delivery.
Is there a limit on how many rewards I can receive?
Most rewards are limited to one per household to ensure fair distribution among all donors.
Are my donations tax-deductible?
Tax deductibility depends on the specific cause and reward structure. Because you receive a reward in exchange for your donation, the full amount may not be deductible. We recommend consulting with a tax professional.
Is my payment information secure?
Yes, all transactions are processed through Ecwid's secure payment system with industry-standard encryption. We never store your payment card details on our servers.
Still Have Questions?
We're here to help! Reach out to our team and we'll get back to you as soon as possible.